Frequently Asked Questions
What is the turnaround/processing time?
Depending on order size:
– Ears/Bowbands/Bows: around 10-15 weeks
– Car charms: around 4-6 weeks
– Custom orders may take longer to receive
As stated within our terms and conditions, we do not accept cancellations/refunds. Thank you!
Do you do meet-ups for local orders?
Please send us a message! We're always happy to meet up with customers who live near us in the Tucson area and we'll refund you on shipping :) Please allow the full turnaround/processing time before we meet in person for your order!
What are car charms?
Our car charms are mini versions of our ears that can be hung on your rearview mirror of your vehicle! They range in cost depending on the design and details
Do you ship worldwide?
Yes, we do ship worldwide! The cost of shipping and handling ranges for international deliveries, as well as the time for your package to arrive to you.
How do customs work?
We always take custom ideas through the 'contact us' option on our website! All custom ears/bowbands/bows/car charms can be purchased through their respective listing. There are absolutely NO limitations for custom designs! If you're interested in buying a custom item, stay updated through our Instagram @MouseketEarsBowtique for when we list more openings for custom orders! We try to take them as often as possible. Customs are first come, first served. Customs will take longer to create than our standard 10-15 week turnaround time. Please email us your ideas for your custom design and we will work with you from there!
What is “RTS”?
RTS means "Ready to Ship". These are ears that have already been made and are ready to head off to the post office! We will announce upcoming RTS sales on our Instagram @Mouseketearsbowtique and showcase what will be available prior! Our RTS sale will take place here on our website and will be mailed within 1-3 business days. *PLEASE NOTE that all items on our website are for PREORDER (RTS items will be clearly labeled within a separate section on our website). Please refer to our question below to know what a preorder is.
What are preorders?
All of our ears, unless otherwise listed, are preorders (meaning they have a 10-15 week turnaround time). car charms are 4-6 weeks. Customs may take longer than our estimated turnaround time, as well as larger orders. Please plan accordingly with trips! We thank you for your patience! If you have any questions, please reach out to us!
How can I get my order sooner than the turnaround time?
We are very sorry, we are no longer taking rush orders at the moment! Please review our turnaround time before making a purchase. We recommend ordering ahead of time. We do not accept cancellations.
Are your products top-heavy?
It all depends on the design! Some ears are slightly heavier than others. Personally, we have no issues with our ears. We will gladly build your ear on a slightly bigger headband if you wish!
Help! My order got lost in the mail!
Please check your tracking! If your order says it was delivered, but you never received it, talk to your local post office! Unfortunately, we are unable to do anything on our end about missing packages. If you find yourself in a situation like this, send us a message and we'll send you a discount if you wish to reorder! we do not give out refunds/exchanges
Coupons/discounts for bulk orders?
We do! Send us an email at email@example.com of how many products you had your eyes on and we'll send some magic your way :) As for small discounts, we're always doing fun giveaways for our followers on Instagram to win discounts/amount off of an entire purchase!
How much do your items cost?
Depending on design/time/materials, prior to discounts:
-Mouse ears: $32 and up
-Bowbands: $15 and up
-Bows: $10 and up
-Car charms: $17 and up!
Can you remake something I saw online?
No, we will not recreate any items other shops have created. We take pride in our work and we strive to be as unique as possible with our crafts. Sorry!
Do you do collaborations?
We love to show support towards other smaller businesses! please don't hesitate to send us an email
We’re currently not accepting brand representatives, but we’re so thankful to those who have shown an interest in our products
I received my order, but the fabric looks different/my order is not exactly like the photo
All of our designs are handmade, therefore not all items will look alike! However, we do try to replicate our product photos as closely as possible. If a certain fabric for a product has also been discontinued we will swap it out for something similar, so we may have to make tiny adjustments to your order
Am I able to customize an ear?
Of course! Leave a message at the note to seller at checkout of what you want us to leave off/the changes you wish to make (ex. no bow, different fabric choice, etc). All preorders are made to order and can be altered if needed. We do NOT customize ears that are part of our RTS sales as they are already made, we can only customize preorder ears :)
I received an email that my order was shipped and I have the tracking number, but the tracking has not been updated!
To get ready for shipment, we print out our orders and that marks them as "shipped". Tracking will update once the order is received by the post office. We appreciate everyone's patience as we are working on everyone's preorders
I sent an email and/or direct message and I haven't heard back
We try to respond to messages as quickly as we can, so we apologize for the wait! If you have an urgent message regarding your order and haven't found an answer here on our FAQ page, please email us. We are more likely able to see our emails, as direct messages get lost. Please note: we are most active on our Instagram page! Please email us if you have any questions :)
My order is taking longer than the turnaround time to receive!
We're sorry for the delay! All of our products are completely handmade and made with a lot of detailed love! Depending on how large or customized the order is, it may take longer than expected to receive. Custom designs will also have an extended turnaround time. The two of us work as hard as we can, 7 days a week, and we are so grateful for everyone’s support! For international buyers, please be aware that package arrival will take more time. Thank you!