Frequently Asked Questions
When does your shop open and how does it work?
- We now open every other Friday at 5pm Arizona time! Everything will be available for preorder. We post on our instagram @MouseketEarsBowtique for upcoming sales! Follow us along on there to stay updated! We like to switch up our sales: doing ready to ship sales and made to order sales, so feel free to follow us to stay informed!
Do you ship worldwide?
- Yes, we do ship worldwide! The cost of shipping and handling ranges for international deliveries, as well as the time for your package to arrive to you.
Do you do meet-ups for local orders?
- Please send us a message! We're always happy to meet-up with customers who live near us in the Tucson area and we'll refund you on shipping :) We are able to meet 15 weeks after your purchase date on your order.
What are car charms? What is the turnaround time?
- Our car charms are mini versions of our ears that can be hung on your rearview mirror of your vehicle! They range is cost depending on the design and details, starting at $15. The turnaround time for our car charms is 4-6 weeks. If you were to purchase any ears/bowbands/bows with your order, your order may take up to 15 weeks to receive. Amount of car charms in an order may also extend the turnaround time.
How do customs work?
- We always take custom ideas through the 'contact us' option on our website! All custom ears can be purchased through our custom ear listing - it is a set price of $65, with absolutely NO limitations! If you're interested in buying a custom pair, stay updated through our Instagram @MouseketEarsBowtique! We try to take custom orders as often as possible, but they might not be available for purchase during every shop opening. It is first come, first served and we can only take so many customs for each opening. Customs will take longer to create, on top of our standard 15 week turnaround time. Please email us your ideas for your custom design and we will work with you from there!
What does RTS mean and when will you have them?
- RTS means "Ready to Ship". These are ears that have already been made and are ready to head off to the post office! We will announce upcoming RTS sales on our Instagram @Mouseketearsbowtique and showcase what will be available prior! Our RTS sale will take place here on our website. RTS ears from our RTS sales are usually mailed within 1-3 business days.
Our sales that take place every other Friday at 5pm Arizona time are for PREORDERS, unless otherwise stated! Please refer to our question below to know what a preorder is.
What are preorders?
- All of our ears, unless otherwise listed, are preorders (meaning they have an 15 week turnaround time). Customs may take longer than our estimated turnaround time, as well as larger orders. Please plan accordingly with trips! We thank you for your patience! If you have any questions, please reach out to us!
How can I get my order sooner than the turnaround time?
- We are very sorry, we are no longer taking rush orders at the moment! You can receive ears within a week if you purchase during our RTS sales! If you are planning on giving a pair of ears for a present, I would recommend placing an order ahead of time. We do not accept any cancellations.
Are your ears top heavy? Will they hurt my head?
- It all depends on the design! Some ears are slightly heavier than others. Both Sabrina and I get headaches very easily, but have had no issues with our ears. We will gladly build your ear on a slightly bigger headband if you wish!
Help! My item got lost in the mail/I never recieved my order!
- Check your tracking! If your order says it was delivered, but you never received it, talk to your local post office! If your order's tracking information has not updated, please refer to our "I received an email that my order was shipped and I have the tracking number, but the tracking has not updated!" question below. Unfortunately, we are unable to do anything on our end about missing packages. If you find yourself in a sitatution like this, send us a message and we'll send you a discount if you wish to reorder :)
We do not give out refunds or exchanges.
How much do your ears cost?
- MB Mouse Ears range from $32 and up. Bowbands range from $15 and up. Bows range from $10 and up. It all depends on the design, how long it takes to make, and material cost.
Do you do give out coupons/discounts for bulk orders?
- We do! Send us an email at email@example.com of how many ears you had your eyes on and we'll send some magic your way :) As for small discounts, we're always doing fun giveaways for our followers on Instagram to win discounts/certain amount off of an entire purchase!
Can you remake something I saw online?
- No, we will not recreate any items other shops have created. We take pride in our work and we strive to be as unique as possible with our crafts. Sorry! :)
Do you do collaborations?
- We love to show support towards other smaller businesses! Please don’t hesitate to send us an email!
Do you do brand representatives?
- We’re currently not accepting brand representatives, but we’re so thankful to those who have shown an interest in our products.
Am I able to customize an ear?
- Of course! Leave a message at the note to seller at checkout of what you want us to leave off/the changes you wish to make (ex. no bow, different fabric choice, etc). All preorders are made to order and can be altered if needed. We do NOT customize ears that are part of our RTS sales as they are already made, we can only customize preorder ears :)
I received my order, but the fabric looks different/my order is not exactly like the photo!
- All of our designs are handmade, therefore not all items will look alike! However, we do try to replicate our product photos as close as possible. If a certain fabric for a product has also been discontinued we will swap it out for something similar, so we may have to make tiny adjustments to your order :)
I received an email that my order was shipped and I have the tracking number, but the tracking has not updated!
- To get ready for shipment, we print out our orders and that marks them as "shipped". Tracking will update once the order is received by the post office. We appreciate everyone's patience as we are working on everyone's preorders.
I sent an email and/or direct message and I haven’t heard back!
- We try to respond to messages are quickly as we can, so we apologize for the wait! If you have an urgent message regarding your order, and haven't found an answer here on our FAQ page, please email us. We are more likely able to see our emails, as direct messages get lost.
PLEASE NOTE: We are not as active on Facebook as we are on Instagram. Please email us if you have any questions!
My order is taking longer than the turnaround time to receive
- We're sorry for the delay! All of our products are completely handmade and made with a lot of detailed love! Depending on how large or customized the order is, it may take longer than expected to receive. Custom designs will also have an extended turnaround time. The two of us work as hard as we can, 7 days a week, and we are so grateful for everyone’s support! For international buyers, please be aware that package arrival will take more time. Thank you!