Frequently Asked Questions
Turnaround Time Questions:
What is the turnaround/processing time?
Depending on order size:
Ears: around 2-3 weeks
Bowbands/Bows: 2-3 weeks
Car charms: around a 2 weeks
Custom orders may take longer to receive
How can I get my order sooner than the turnaround time?
YES! We do offer a separate listing that allows orders to arrive sooner than it's estimated turnaround time here. PLEASE read the rush listing description for more information and how to order.
If you have any questions or concerns, please email us PRIOR to purchasing this listing. We have a right to deny requests of rushed orders if it is impossible to complete them in an orderly manner :) Thank you
Questions about the Ordering Process:
What are preorders?
All of our products, unless otherwise listed, are preorders (meaning they have a waiting/turnaround time). Please plan accordingly with trips! We thank you for your patience! If you have any questions, please reach out to us!
Coupons/discounts for bulk orders?
We do! Send us an email at contact@mouseketearsbowtique.com of how many products you had your eyes on and we'll send some magic your way :) As for small discounts, we're always doing fun giveaways for our followers on Instagram to win discounts/amount off of an entire purchase!
How do customs work?
We always take custom ideas through the 'contact us' option on our website! All custom ears/bowbands/bows/car charms can be purchased through their respective listing. There are absolutely NO limitations for custom designs! If you're interested in buying a custom item, stay updated through our Instagram @MouseketEarsBowtique for when we list more openings for custom orders! We try to take them as often as possible. Customs are first come, first served. Customs will take longer to create than our standard 2-3 week turnaround time. Please email us your ideas for your custom design and we will work with you from there!
What is “RTS”?
RTS means "Ready to Ship". These are ears that have already been made and are ready to head off to the post office! We will announce upcoming RTS sales on our Instagram and showcase what will be available prior! Our RTS sale will take place here on our website and will be mailed within 1-3 business days. *PLEASE NOTE that all items on our website are for PREORDER (RTS items will be clearly labeled within a separate section on our website)
Am I able to customize an ear?
Of course! Leave a message at the note to seller at checkout of what you want us to leave off/the changes you wish to make (ex. no bow, different fabric choice, etc). All preorders are made to order and can be altered if needed. We do NOT customize ears that are part of our RTS sales as they are already made
What is the length difference between faux-leather car charm chains and beaded chains?
All car charms have a chain length of 16-20". Some faux-leather chains may be slightly shorter or longer than others. We hand-bead our beaded chains, so they might be slightly shorter or longer as well depending on the material used.
Delivery Questions:
Do you ship worldwide?
Yes, we do ship worldwide! The cost of shipping and handling ranges for international deliveries, as well as the time for your package to arrive to you.
Issues with orders:
Help! My order got lost in the mail!
Please check your tracking! If your order says it was delivered, but you never received it, please talk to your local post office! Unfortunately, we are unable to do anything on our end about missing packages. If you find yourself in a situation like this, send us a message and we'll send you a discount if you wish to reorder at a reduced price!
I received my order, but the fabric looks different/my order is not exactly like the photo
All of our designs are handmade, therefore not all items will look alike! However, we do try to replicate our product photos as closely as possible. If a certain fabric for a product has also been discontinued we will swap it out for something similar, so we may have to make tiny adjustments to your order. If your ears have glow in the dark vinyl and the vinyl isn’t glowing or stops glowing, use a black light to “activate” the vinyl!
I received an email that my order was shipped and I have the tracking number, but the tracking has not been updated!
To get ready for shipment, we print out our orders and that marks them as "shipped". Tracking will update once the order is received by the post office. We appreciate everyone's patience as we are working on everyone's preorders
My order is taking longer than the turnaround time to receive!
We're sorry for the delay! All of our products are completely handmade and made with a lot of detailed love! Depending on how large or customized the order is, it may take longer than expected to receive. Custom designs will also have an extended turnaround time. For international buyers, please be aware that package arrival will take more time. Thank you!